FAQs

Money Back Guarantee

How do I activate the Money Back Guarantee Welcome Offer?

The offer will automatically activate once you have made your first deposit (minimum of £10) into your Football Index account.


How long does the Money Back Guarantee Welcome Offer last?

The Money Back Guarantee Period is 7 days from the date of your first deposit.


Is it only my first deposit that is eligible for the money back?

No, all deposits made within 7 days of your first deposit are eligible.


Can I redeem the offer more than once within the 7 day time period?

No, this offer can only be redeemed once during the Money Back Guarantee Period.


Can I redeem the offer before the 7 days are completed?

Yes, you are able to redeem the offer at any time within the first 7 days of your first deposit.


How do I redeem the offer?

To redeem the offer email support@footballindex.co.uk and they will refund any losses up to £500 into your account.


For how long after the 7 day Money Back Guarantee Period can I request my refund?

As long as you have emailed Customer Support within 24 hours after the 7 day Money Back Guarantee Period ends, we will refund your account with any losses up to £500.


Can I make a withdrawal from my Football Index account during the Money Back Guarantee Period?

You will not be able to take up the offer if you withdraw during the Money Back Guarantee Period. However, if you wish to forego the offer and withdraw, you are free to do this at any time.


Once I have redeemed the offer, will my account automatically be closed?

No, once your account has been credited with the refund, you have the option to rebuild your Portfolio.


If I make a profit in my first 7 days, am I eligible for the offer?

No, this offer applies to Traders who have made a loss within the first 7 days of their first deposit.

Football Index is a real money virtual stockmarket licensed and regulated by the Jersey Gambling Commission and the UK Gambling Commission. This is a betting platform and should not be viewed as an investment vehicle.

Football Index is provided by BetIndex Ltd which is licensed and regulated by the Jersey Gambling Commission and by the UK Gambling Commission. 
Remote Operating Licence Number: 000-043061-R-322161-011
The Independent Betting Adjudication Service (IBAS) or European Online Dispute Resolution acts as an impartial adjudicator for dispute resolution.
Please gamble responsibly, for more information please visit https://www.begambleaware.org/. 

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Create your account to get started.

Receive your 10% bonus within 48 hours of placing your qualifying bets.

Register

Deposit between £100 and £1,000 and spend over 50% of it on Shares within 48 hours.

Deposit

Receive your 10% Bonus

How does the September Welcome Offer work?

Examples

Create your account to get started.

Receive your 10% bonus within 48 hours of placing your qualifying bets.

Register

Deposit between £100 and £1,000 and spend over 50% of it on Shares within 48 hours.

Deposit

Receive your 10% Bonus

How does the September Welcome Offer work?

Examples

This September 2020 Welcome Offer (the “Promotion”) is offered to you by BetIndex Limited (“BetIndex”, “we” or “us”). By participating in the Promotion, participants agree to be bound by these terms and conditions, which apply in conjunction with the Football Index Terms of Use and Game Rules.

This September 2020 Welcome Offer Promotion operates in two parts. Part 1 operates as a 10% First Deposit Bonus. Part 2 operates as a £500 Money Back Guarantee. New customers can qualify for both Parts 1 and 2 of this September 2020 Welcome Offer Promotion, provided they meet the eligibility criteria listed below.

1.1. The Promotion operates as a 10% First Deposit Bonus (up to a maximum Cash Bonus of £100) on the value of your first successful deposit made during the Promotional Period.

1.2. The Promotion runs from 01/09/2020, 00:00:00 London time until 30/09/2020, 23:59:59 London time (the “Promotional Period”).

1.3. The Promotion is only valid to: (a) new customers; (b) customers aged 18 years or over and (c) customers with a verified Football Index account.

1.4. To qualify for the Promotion, you must register a new Football Index account and deposit a minimum value of £100, and place bets to a value equivalent to 50% of your first deposit within 48 hours. For example, if you make a first deposit of £100, you must place £50 worth of bets within 48 hours in order to receive a 10% Cash Bonus. These bets must be placed during the Promotional Period. Bets can be placed via Bids, provided the Bids are placed and matched during the Promotional Period. 

1.5. The maximum total cash reward available per qualifying participant is £100.

1.6. Cash reward(s) will be credited to qualifying participants within 48 hours after 50% of your first deposit (minimum deposit value of £100) has been used to place bets on your Football Index account. Cash rewards(s) can be withdrawn without restriction or play-through requirement.

1.7. In the event of any dispute regarding these promotion terms and conditions; the administration, conduct or results of the Promotion; and/or any other matters relating to the Promotion, the decision of BetIndex shall be final and no correspondence or discussion shall be entered into. Failure to comply with these promotion terms and conditions may result in your disqualification from the Promotion.



1.8. Duplicate accounts will not qualify for this Promotion. BetIndex may determine at its sole discretion whether it believes different entries or accounts are connected to the same person, using whatever methods it deems appropriate.



1.9. All withdrawals are subject to audit by BetIndex. We reserve the right to reclaim any bonus and/or cash reward and/or any winnings, and/or close an account, in a situation of obvious abuse or fraud.



1.10.  The Promotion is limited to one entry per person, family, household, email address, IP, telephone number, same payment account number (e.g. debit card), and shared computer (e.g. public library or workplace).



1.11.  Participants, whether individually or acting in a group, will be found to be in breach of these terms and conditions if BetIndex at its sole discretion has reason to believe that the Promotion has been abused, manipulated, or that irregular, fraudulent, collusive or illegal activity has occurred.


1.12.  In the event of any breach of these terms and conditions or a participant being ineligible to participate in the Promotion, BetIndex reserves the right to take such action as it deems appropriate and in its absolute discretion, including but not limited to account closures; disqualifications from the promotion; reclamation of bonuses, cash rewards, winnings or prizes granted; refusing all future promotions; withholding associated winnings; and/or voiding associated stakes.



1.13.  Events may occur that result in BetIndex extending, refusing, reclaiming, cancelling, terminating, modifying or suspending the Promotion, these terms and conditions and/or the awarding of prize(s), bonuses or cash rewards at any point and for any reason. These may be due to a third party's illegal activity, technical difficulties and/or any other reasons beyond the control of BetIndex and accordingly the entrant agrees that BetIndex shall have no liability as a result thereof.

1.14.  BetIndex disclaims any liability for inaccurate information or payouts, whether caused by the website, users of the Platform, equipment used in the Promotion, or by human or technical errors related to the Promotion. BetIndex does not accept responsibility for network, computer, hardware or software failure of any kind, which may affect the sending, receipt or processing of your entry or qualification for the Promotion. BetIndex will not be responsible for any postponement or cancellation of the Promotion to the extent such occurs for reasons beyond BetIndex’s reasonable control.

1.15.  BetIndex may at any point before, during or after the Promotion, ask for verification documents for due diligence purposes. Significant deposits will be subject to due diligence and affordability checks. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes or rewards that have been allocated or awarded to you, without compensation.

1.16.  Employees of BetIndex (or their families or households), or any group company of BetIndex, companies associated with BetIndex and all affiliates of such companies, are not eligible to participate in the Promotion. BetIndex reserves the right to verify the eligibility of all participants.

1.17.  The promoter of this Promotion is BetIndex Limited, registered in Jersey under the number 119040 and having its registered office at Suite 32, 4 Wharf Street, St Helier, Jersey JE2 3NR.

1.18.  The Football Index Terms of Use and Game Rules apply. In the event of any conflict or inconsistency between these promotion terms and conditions and the Terms of Use and/or Game Rules, they shall prevail in the following order: (a) Terms of Use, (b) Game Rules, (c) these promotion terms and conditions.
 
2.1. The Promotion operates as a refund of losses up to £500 made by a new user within the first 7 days of their first deposit into their Football Index account. New users can qualify for this part of the Promotion regardless of whether or not they have qualified for Part 1 (10% First Deposit Bonus).
 
2.2. The Promotion runs from 01/09/2020, 00:00:00 London time until 30/09/2020, 23:59:59 London time (the “Promotional Period”).
 
2.3. The Promotion is only valid to: (a) new customers; (b) customers aged 18 years or over and (c) customers with a verified Football Index account.
 
2.4. To qualify for the 7-Day Money Back Guarantee Promotion, you must register a new Football Index account and deposit a minimum of £10 using a valid debit card, which must be used to buy Shares in Footballers on the platform. If you have made an overall loss within 7 days of your first deposit, contact support@footballindex.co.uk to request a refund. We will then refund any losses up to a maximum of £500 within 48 hours of your email request.
 
2.5. The maximum refund available per qualifying participant is £500.
 
2.6. The Promotion can only be redeemed once per account holder/user.
 
2.7. Should you request a withdrawal of funds from your account during the first 7 days after your first deposit, you will no longer be eligible for the Promotion.
 
Examples:
- If you deposit a total of £300 during the Money Back Guarantee Period; and your Account balance when contacting support@footballindex.co.uk  is equal to £280 at the end of 7 days, we’ll top up your account with £20 to take your balance back to your total deposit amount of £300.
- If you deposit a total of £2,000 during the Money Back Guarantee Period; and your Account balance when contacting support@footballindex.co.uk  is equal to £1,900 at the end of 7 days, we’ll top up your account with £100 to take your balance back to your total deposit amount of £2,000.
- If you deposit a total of £500 during the Money Back Guarantee Period; and your Account balance is equal to £510 at the end of the 7 days you will not be entitled to a refund as you are in profit.
 
NOTE: If you receive a First Deposit Bonus (as per Part 1 of the Promotion), this will contribute to your Account Balance if you wish to redeem the £500 Money Back Guarantee (Part 2 of the Promotion). For the avoidance of doubt, we will refund any losses up to £500.
 
2.8. If at any point your account becomes closed, excluded or suspended, you will no longer be eligible for the Promotion.
 
2.9. In the event of any dispute regarding these promotion terms and conditions; the administration, conduct or results of the Promotion; and/or any other matters relating to the Promotion, the decision of BetIndex shall be final and no correspondence or discussion shall be entered into. Failure to comply with these promotion terms and conditions may result in your disqualification from the Promotion.


 
2.10. Duplicate accounts will not qualify for this Promotion. BetIndex may determine at its sole discretion whether it believes different entries or accounts are connected to the same person, using whatever methods it deems appropriate.


 
2.11. All withdrawals are subject to audit by BetIndex. We reserve the right to reclaim any bonus and/or cash reward and/or any winnings, and/or close an account, in a situation of obvious abuse or fraud.


 
2.12. The Promotion is limited to one entry per person, family, household, email address, IP, telephone number, same payment account number (e.g. debit card), and shared computer (e.g. public library or workplace).


 
2.13. Participants, whether individually or acting in a group, will be found to be in breach of these terms and conditions if BetIndex at its sole discretion has reason to believe that the Promotion has been abused, manipulated, or that irregular, fraudulent, collusive or illegal activity has occurred.

 
2.14. In the event of any breach of these terms and conditions or a participant being ineligible to participate in the Promotion, BetIndex reserves the right to take such action as it deems appropriate and in its absolute discretion, including but not limited to account closures; disqualifications from the promotion; reclamation of bonuses, cash rewards, winnings or prizes granted; refusing all future promotions; withholding associated winnings; and/or voiding associated stakes.


 
2.15. Events may occur that result in BetIndex extending, refusing, reclaiming, cancelling, terminating, modifying or suspending the Promotion, these terms and conditions and/or the awarding of prize(s), bonuses or cash rewards at any point and for any reason. These may be due to a third party's illegal activity, technical difficulties and/or any other reasons beyond the control of BetIndex and accordingly the entrant agrees that BetIndex shall have no liability as a result thereof.
 
2.16. BetIndex disclaims any liability for inaccurate information or payouts, whether caused by the website, users of the Platform, equipment used in the Promotion, or by human or technical errors related to the Promotion. BetIndex does not accept responsibility for network, computer, hardware or software failure of any kind, which may affect the sending, receipt or processing of your entry or qualification for the Promotion. BetIndex will not be responsible for any postponement or cancellation of the Promotion to the extent such occurs for reasons beyond BetIndex’s reasonable control.
 
2.17. BetIndex may at any point before, during or after the Promotion, ask for verification documents for due diligence purposes. Significant deposits will be subject to due diligence and affordability checks. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes or rewards that have been allocated or awarded to you, without compensation.
 
2.18. Employees of BetIndex (or their families or households), or any group company of BetIndex, companies associated with BetIndex and all affiliates of such companies, are not eligible to participate in the Promotion. BetIndex reserves the right to verify the eligibility of all participants.
 
2.19. The promoter of this Promotion is BetIndex Limited, registered in Jersey under the number 119040 and having its registered office at Suite 32, 4 Wharf Street, St Helier, Jersey JE2 3NR.
 
2.20. The Football Index Terms of Use and Game Rules apply. In the event of any conflict or inconsistency between these promotion terms and conditions and the Terms of Use and/or Game Rules, they shall prevail in the following order: (a) Terms of Use, (b) Game Rules, (c) these promotion terms and conditions.

Last modified: 01/09/20 at 06:00:00 BST.

Full Terms & Conditions:
September 2020 Welcome Offer

Welcome Offer

It's September, the football’s back, and Football Index is ready for its biggest ever season.

To celebrate the new season we’re giving you a 10% Cash Bonus when you make a First Deposit between £100 & £1,000*

There’s never been a better time to join Football Index.

*T&C's Apply.

September Welcome Offer

Do subsequent deposits in September count towards my bonus?

If you choose to redeem the 7 Day Money Back Guarantee, you will only be able to reclaim losses equalling your first deposit.


If I activate the Money Back Guarantee, do I receive my refund as well as the bonus?

No, if you choose to redeem the £500 Money Back Guarantee, you will only be able to reclaim losses equalling your deposits in the first 7 days.

Example 1:

First deposit: £400
Shares bought: £300
Balance after 10% bonus: £440
Portfolio balance + cash balance after 7 days: £390
Refunded losses: £10

Example 2:

First deposit: £100
Shares bought: £50
Balance after 10% bonus: £110
Portfolio balance + cash balance after 7 days: £105
Refunded losses: £0


What is the maximum bonus I can receive?

£100, based on a £1,000 first time deposit, the maximum qualifying deposit for the September Welcome Offer.


When will I receive my bonus?

You will receive your 10% bonus within 48 hours of making your qualifying bets. Eg, if you deposit £200, once you have made at least £100 worth of bets, you will receive your bonus within 48 hours of these bets being placed.

Football Index also offers a 7-Day Money Back Guarantee.

You will be covered for losses up to £500, exclusive of your 10% First Deposit Bonus.

E.g. If you deposit £100, are awarded a £10 bonus and have a portfolio + cash balance of £80 after 7 days, your account balance will be reset to £100.

Money Back Guarantee

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